Privacy Policy

📋 1. Overview

This Privacy Policy describes how Ahmedabad Municipal Corporation (AMC), operating the SmartPark application ("App", "Service", "we", "us", or "our"), collects, uses, and protects information about you when you use our smart parking management services.

By downloading, installing, or using the SmartPark mobile application, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the application.

📁 2. Information We Collect

We collect the following categories of information to provide and improve our services:

a) Registration & Profile Information

• Full name and contact details (mobile number, email address)
• Vehicle registration number and vehicle type
• Driver licence details (where applicable)
• User role (driver, helper, or operator)

b) Location Data

• GPS location to identify nearby parking zones and available slots
• Parking entry and exit location records

c) Parking & Transaction Data

• Parking session details (zone, slot, entry/exit time, duration)
• Payment transactions and wallet balance history
• Booking and reservation records

d) Device & Technical Information

• Device type, operating system version, and unique device identifier
• Push notification token (for alerts)
• App version and crash/diagnostic logs
• IP address and session timestamps

⚙️ 3. How We Use Your Information

We use the collected information for the following purposes:

• Provisioning and managing parking slot allocation and booking
• Processing payments and managing your wallet balance
• Sending push notifications for parking status, reminders, and alerts
• Detecting and preventing fraud or misuse of the parking system
• Generating anonymised reports for city-level traffic and parking analytics
• Improving app functionality, performance, and user experience
• Providing customer support and responding to grievances
• Complying with legal obligations as a civic body

🔗 4. Data Sharing & Disclosure

We do not sell your personal data to any third party. We may share information only in these circumstances:

• Government & Regulatory Authorities: When required by law, court order, or civic duty.
• Payment Gateways: To complete financial transactions securely (data shared is limited to what is required).
• Technology Partners: Service providers who assist in operating the platform (e.g., cloud hosting, SMS/push notification services) under strict confidentiality agreements.
• Parking Operators: Relevant session data is shared with zone operators who manage physical parking facilities on behalf of AMC.

🔒 5. Data Storage & Security

Your data is stored on secured servers hosted within India. We implement industry-standard safeguards including:

• Encrypted data transmission (HTTPS / TLS 1.2+)
• Role-based access control for administrative personnel
• Regular security audits and vulnerability assessments
• Automated backups and disaster recovery measures

We retain your data for as long as your account is active, or as required to comply with legal obligations. You may request deletion of your account and associated personal data at any time.

📱 6. App Permissions

The SmartPark app requests the following device permissions, each serving a specific purpose:

• Location (Fine & Coarse): To detect nearby parking zones and validate on-site presence.
• Camera: To scan QR codes at parking entry/exit points.
• Internet: To communicate with SmartPark servers for real-time data.
• Push Notifications: To alert you about parking status, session expiry, and payment confirmations.
• Storage (Read/Write): To store receipts and app assets locally.

Permissions are requested only when needed. You may deny optional permissions; however, some features may not function without them.

🙋 7. Your Rights

As a user of SmartPark, you have the right to:

• Access: Request a copy of your personal data we hold.
• Correction: Update or correct inaccurate personal information.
• Deletion: Request erasure of your account and personal data (subject to legal retention requirements).
• Withdraw Consent: Opt out of non-essential communications (e.g., promotional notifications).
• Grievance: Lodge complaints regarding data handling through our Grievance Module within the app.

To exercise any of these rights, please contact our support team using the details in the Contact Us section below.

👶 8. Children's Privacy

The SmartPark application is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If we become aware that a child has provided us with personal data, we will delete it immediately. If you believe we have inadvertently collected such information, please contact us.

🌐 9. Third-Party Services

The SmartPark app may integrate with the following third-party services:

• Google Maps / Location Services: For mapping and navigation features. Governed by Google Privacy Policy.
• Payment Gateways: For secure transaction processing. Subject to the respective gateway's privacy policy.
• Firebase (Google): For push notifications and crash analytics. Governed by Firebase Privacy Policy.

This Privacy Policy does not govern third-party services. We encourage you to review their respective privacy policies independently.

📝 10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and notify registered users via the app or registered email.

Your continued use of the SmartPark application after any changes become effective constitutes your acceptance of the revised Privacy Policy.